Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you (“Customer”, “you”) and ABSystems, the trading name of ABSystems Ltd, a company registered in England and Wales under company number [COMPANY_NUMBER] with its registered office at [REGISTERED_OFFICE_ADDRESS] (“ABSystems”, “we”, “us”). By creating an account, embedding our widget, or otherwise using the Service, you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm that you have authority to bind that organisation.

1. The Service

ABSystems provides a subscription software service for auction houses and similar businesses to capture, score, route, and respond to enquiries from members of the public. The Service includes our web application, embeddable enquiry widget, APIs, and any documentation we publish.

2. Your account

You must be 18 or older and use the Service for business purposes. You are responsible for keeping your login credentials confidential and for all activity that happens under your account. Tell us promptly if you suspect unauthorised access.

You may invite team members to your organisation. You are responsible for the actions of all users you invite.

3. Subscriptions, billing, and renewals

The Service is offered on subscription plans. Current plans, prices, and enquiry allowances are published at absystems.io/pricing. Prices are in pounds sterling (GBP) and exclude VAT unless stated.

Billing cycle. Monthly plans renew monthly. Annual plans renew annually. Your subscription automatically renews at the end of each cycle at the then-current rate unless you cancel before the renewal date.

Overage charges.If your enquiry volume exceeds your plan’s monthly allowance, additional enquiries are billed at the overage rate stated on the pricing page. Overages are invoiced at the end of the billing cycle.

Add-ons. Optional add-ons (such as AI Valuations) are billed in addition to your base subscription and renew on the same cycle.

Payment. Payments are processed by Stripe. By subscribing you authorise us to charge the payment method on file for all amounts due. If a payment fails we may suspend access until the issue is resolved.

Price changes.We may change prices for future billing cycles. We will give at least 30 days’ notice by email before any price change takes effect.

4. Cancellation and refunds

You can cancel your subscription at any time from your account settings or by emailing team@absystems.io. Cancellation takes effect at the end of the current billing cycle; you retain access until then.

Fees already paid are non-refundable except as required by law or where we agree otherwise in writing. We do not provide partial refunds for unused time in a billing cycle. The Service is supplied to you for business use, so consumer cancellation rights under UK and EU distance-selling rules do not apply.

5. Free trials and discounts

We may offer free trials, discounts, or promotional pricing from time to time. Trials automatically convert into paid subscriptions at the end of the trial period unless you cancel before then. Promotional pricing applies only for the period stated.

6. Your data and customer enquiry data

Your data. You retain all rights to the data you and your team upload to the Service, including enquiry records, internal notes, and configurations. You grant us a limited licence to host, process, and display that data solely as needed to provide the Service to you.

Enquiry data. Where the Service receives personal data from your enquirers (for example, through the embedded widget), we process that data as your data processor and you act as its controller. We describe how we handle data in our Privacy Policy, which is incorporated into these Terms.

Data export. You can export your enquiry data at any time from the dashboard. On account closure we will delete or return your data within 30 days unless we are legally required to keep it.

7. AI features

The Service uses AI models to suggest department classifications, score lead quality, draft email replies, and generate valuation estimates. These outputs are assistive suggestions, not advice. They may be inaccurate, incomplete, or inappropriate for a given enquiry. You are solely responsible for reviewing AI outputs before relying on or acting on them, including before sending any email or quoting a valuation to a member of the public.

Where you customise our AI lead-scoring prompt, you are responsible for the content of that prompt and for ensuring it complies with applicable law (including non-discrimination rules).

8. Acceptable use

You agree not to:

• use the Service to send spam, harvest contacts you do not have consent to message, or otherwise breach anti-spam or communications laws;
• upload content that is unlawful, defamatory, infringing, or otherwise harmful;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except to the limited extent permitted by law;
• probe, scan, or test the vulnerability of the Service without our prior written permission;
• use the Service to compete with us, including building a competing product based on access to the Service;
• resell or sublicense the Service without our written consent;
• circumvent any usage limits, rate limits, or access controls.

We may suspend or terminate your account for material breach of these rules, with notice where reasonable.

9. Service availability and support

We aim to keep the Service available and performant, but do not guarantee uninterrupted access. The Service is provided on an “as is” and “as available” basis. Lower plans do not include a uptime SLA. Enterprise customers may agree written SLAs in addition to these Terms.

We provide support by email at team@absystems.io. Response times depend on your plan.

10. Intellectual property

The Service, including all software, design, content, and trade marks, is owned by ABSystems or our licensors. These Terms grant you a non-exclusive, non-transferable, revocable right to use the Service for the duration of your subscription. No other rights are granted.

Feedback you give us about the Service may be used by us without obligation.

11. Confidentiality

Each party may receive information of the other that is confidential. Each party agrees to protect the other’s confidential information with reasonable care, to use it only for the purpose of the agreement, and not to disclose it without consent, except where required by law.

12. Termination

You may stop using the Service at any time by cancelling your subscription. We may suspend or terminate your account if you materially breach these Terms, if your subscription becomes chronically overdue, or if continued provision of the Service to you would expose us to legal or regulatory risk. We will give reasonable notice where the breach is capable of cure.

Sections that by their nature should survive termination (including payment, intellectual property, limitation of liability, indemnities, confidentiality, and governing law) will continue to apply.

13. Warranties

Except as expressly stated in these Terms, the Service is provided without any warranty of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will meet your requirements or that it will be error-free.

14. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law (including liability for death or personal injury caused by negligence, or for fraud).

Subject to that, neither party is liable to the other for any indirect, incidental, consequential, or special damages, or for any lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or related to these Terms or the Service, whether in contract, tort (including negligence), or otherwise, is limited to the amounts you paid us for the Service in the 12 months immediately before the event giving rise to the claim.

15. Indemnity

You agree to indemnify and hold us harmless from any third-party claims, damages, and reasonable costs (including legal fees) arising from your misuse of the Service, your breach of these Terms, or your violation of any law or third-party right.

16. Changes to the Service or these Terms

We may change the Service from time to time, adding, removing, or adjusting features. We may change these Terms by posting an updated version. Material changes will be notified by email or in the Service. If you continue using the Service after a change takes effect, you accept the updated Terms. If you do not accept, your sole remedy is to cancel your subscription.

17. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms (including in connection with a merger, restructuring, or sale of substantially all of our assets) on notice to you.

18. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except that we may bring proceedings in any jurisdiction where you reside or have your principal place of business to enforce our rights or to seek injunctive relief.

19. Miscellaneous

These Terms (together with our Privacy Policy and any plan-specific order or written agreement) form the entire agreement between you and us about the Service. If any provision is held unenforceable, the rest of the Terms remain in effect. Failure to enforce a provision is not a waiver of that or any other provision. There are no third-party beneficiaries.

20. Contact

Questions about these Terms? Email team@absystems.io.

See also our Privacy Policy.